Welcome to this month’s Blogorail Orange Loop. Today we are sharing what to do when you encounter a problem on your Disney vacation.
It’s pretty much guaranteed that I will lose something on any vacation I take. Usually, it’s my sunglasses. On my honeymoon I went through 3 pairs in the span of a few hours. I always have to make note of where the Lost & Found department is.
Sometimes, it’s something that isn’t so easily replaceable, like my camera. I’ve even experienced that moment of sheer panic that every parent dreads when we lost our son in a gift shop.
While these stories had happy endings, I’ve learned that it’s inevitable that something will get lost while on vacation. Thankfully, there are things you can do to help prevent losing things, as well as give you a better chance of getting your stuff back quickly.
Lost & Found
|Disney has a team of Cast Members dedicated to lost things. We’re not sure if Tinker Bell is one of them.|
Disney’s lost and found department is kept busy every day. With so many people and so many items coming through their gates, it’s no surprise. Each year, Lost & Found takes in:
- 76,000 pairs of sunglasses (i’m not alone!)
- 6,000 cell phones
- 3,500 digital cameras
- 18,000 hats
- 7,500 autograph books
But it takes time to for found items to make their way from to the lost and found department where they can be cataloged and hopefully reunited with their owners. But many of them are, including the guests who lost a glass eye, a prosthetic leg, and a potty trainer (true stories according to Disney!)
If you’re reading this post because you lost something at Walt Disney World and you haven’t contacted Lost & Found, call (407) 824-4245. For Disneyland, call (714) 817-2166.
In the meantime, “an ounce of prevention is worth a pound of cure”.
|Be organized so you don’t have to tear the place apart looking for things.|
- Make printed copies to bring with you
- Leave copies with a family member as well
- Have digital copies stored in a secure location
Money & Credit Cards
- Only take what you need. Leave the rest at home.
- Bring at least one card for emergencies.
- Write out your card information as a backup (do not use photocopies/scans)
- Have your bank and credit card company phone numbers in case you need to call.
- Notify your bank and credit card company that you will be traveling.
- Pack only in carry on bags and keep in hotel safe.
|Keep a firm grip on your phone when your in the parks.|
Losing a phone can feel like you’ve lost a part of yourself. We’re so connected to our phones these days and we keep a lot of sensitive information on them.
- Use a Password or Pattern to lock your phone.
- Have your phone set to backup your information and photos/videos
- Customize your Lock Screen with your contact info
- Keep your phone in your front pocket where it’s less likely to fall out
- Protect your phone with a waterproof case or impact case and ziploc bag
- Install app for locating phone.
Last summer, my phone went missing after our son got sick inside the Starbucks at Disney’s Hollywood Studios. We looked everywhere and couldn’t find it. We had Cast Members helping and I went over to Guest Services twice. I was told the only thing I could do was check back later if anyone turned it in.We gave up the search and resolved ourselves to the fact that the phone was gone. A short while later, I took Jackson out of the stroller to take him into the bathroom and there was the phone! He had been sitting on it the whole time. Still not sure how it got under him.
- Backup your photos daily.
- Use your camera strap to avoid dropping it
- Put your camera in your park bag when not being used.
- Take a picture of your contact info and/or label your camera or camera strap.
I’m notorious for putting my camera down and then forgetting to pick it back up before walking away. Several times I’ve gotten a few hundred feet away before realizing and going back for it and finding it where I left it or turned in.The worst was when I lost my camera in Epcot and couldn’t remember where I put it down. Cast Members and Supervisors helped try to find it. A trip to Guest Services turned up nothing. On that occasion I was given a form to fill out to report the lost item and was told repeatedly that Cast Members would send any item they found to the front of the park immediately.
After that, I retraced my steps all the way back to a gift shop in World Showcase resulted in finding it in the hands of a Cast Member who held on to it in the hope that I would come back. So much for procedure.
Jewelry, hats, stuffed animals, etc. There are many things we take with us for personal reasons that are easy to lose. Every extra item is one more thing to keep track of.
- Make a list of the items you brought, especially what your kids pack in their bags.
- Do a thorough sweep of the hotel room and rental car before you leave.
- Label anything that can be labeled.
- Double check food trays and under seats and tables at restaurants
|Bella and Blankie|
One time, we left Disney’s BoardWalk Villas without Bella’s most treasured possession: her “Blankie”. She was devastated. We didn’t realize until we were long gone and on the way home. We called the resort and informed the front desk. They found her Blankie when cleaning the room and they sent it to us in the mail. We told Bella that Blankie got to spend a little extra time with Mickey, and that he made sure Blankie got home.
|Don’t leave valuables in your stroller when you park it.|
Then there’s the time our stroller went missing. Turns out that another family had the exact same stroller and didn’t realize they took ours. We didn’t put our information on ours, but thankfully they had labeled their stroller, which was left outside the attraction near ours.
I was able to call and arrange to swap strollers back, along with the personal items that had been in them.
A lot of people use strollers to keep items in that they don’t want to carry on every ride.
- Decorate your stroller. Make it easy to distinguish.
- Don’t leave valuables unattended.
- Tether child’s items to the stroller in case they drop them.
- Use a storage locker at the parks.
- Send packages back to resort instead of carrying them around.
|Almost everything can be replaced, except our children.|
Disney is amazing when it comes to missing children, but there are things you can do to help keep children safe should you be separated.
- Have kids learn your cell phone number
- Tag them with tattoos or MagicBand with contact info.
- Teach them to find Cast Members if they become lost
- Take a picture each day so you can show Cast Members exactly what they are wearing.
I would never wish losing a child on anyone. I’ve been on both sides of it, and these are great tips for speeding up the process of reuniting parent and child. Every second seems like an agonizing eternity in these situations.If your child gets separated from you, notify the nearest Cast Member and use that picture you took that morning to show exactly what they were wearing. They’ll enlist Disney Security to help.
In both Walt Disney World and Disneyland Resort theme parks, children found by Cast Members are escorted to that park’s Baby Care Center and kept company until they can be reunited with their loved ones.
Getting Your Stuff Back
|It’s a good thing that Scuttle doesn’t work at Lost & Found|
In most cases, the best hope of getting something back is going back to the spot where you left it or dropped it. If it was on a ride or attraction, that may not be possible as Cast Members might have to wait until after the park closes.
When I worked at Magic Kingdom on the College Program, my supervisor walked me through Splash Mountain after closing and explained how they drain all the water out of the attraction each night and find dozens of hats and other items that get sent to lost and found.
Disney has a system in place for sending lost items to a central lost and found where they can be reunited with guests. But that takes time, and in my experience, Cast Members realize that guests may come looking for their item.
There’s also a chance that another guest may find your item. If it’s unlabeled, they may just turn it in to a Cast Member. But if there’s a way to contact you, you’d be surprised how many good people will make the effort to get your item back to you.
Disney will hold on to most items for 30 days, and will hold on to highly valuable items for up to 90 days.
Theme Parks/Disney Springs
1. Check with Cast Members at the nearest location to where you think you lost your item.
2. Check with Guest Services at the park, which collects items throughout the day.
3. The day after, check with central Lost & Found at the Transportation and Ticket Center
WDW’s Wide World of Sports Complex keeps lost items at their Guest Services location.
Check with Lobby Concierge and Front Desk of the Resort.
Cast Members on buses will turn items in to the Lost & Found at the TTC. For monorails and boat transportation, it could make its way to Guest Services or the Lobby Concierge at a Resort before making its way to Lost & Found.
Disney’s Magical Express
Within 30 minutes, contact DME at 866-599-0951. After that, you will need to contact Mears Transportation at 407-423-5566
Wow, that’s a lot of information. But sometimes being armed with information ahead of time can help you not get overwhelmed when you find yourself in an unexpected situation. When you lose something or someone, the most important thing is not to lose your head.
Do you have any tips or stories of your experiences with losing an item at Disney? Share them with us and our readers!
Here is the map of our Magical Blogorail Orange | Dealing with Problems at Disney Loop:
- 1st Stop – My Pixie Dust Diary | Tips for Avoiding (& Dealing with) Disney Meltdowns
- 2nd Stop – Magical Memories with the Mouse | When the Unthinkable Happens – What to Do if You’re Sick or Injured at Walt Disney World
- 3rd Stop – Adventures in Familyhood | How NOT to Lose Your Kids, Your Stuff, or Your Mind at Disney
- 4th Stop – Magical Mickey Tips | Walt Disney World’s Magical Express – No Luggage Tags, No Problem